1. Try before you buy
Every exam has free mock tests in the same CBT format as the paid series. Please attempt a free test first to make sure the platform suits you.
2. When you get a full refund
- Change of mind within 7 days: you ask for a refund within 7 days of purchase and you have not started any test in that series or pass.
- Payment debited but purchase failed: money was deducted but the series was not activated. Such payments are usually reversed automatically by the bank/payment gateway; if not, we refund them in full.
- Duplicate payment: you were charged twice for the same product — the extra payment is refunded in full.
- Our fault: the series cannot be delivered as advertised (for example, it is withdrawn) and we cannot offer an equivalent replacement.
3. When refunds are not given
- After any test in the series or pass has been started, or after 7 days from purchase.
- If the exam is postponed or cancelled, or its pattern changes — your access stays valid and we update the tests to the new pattern where needed.
- If the account was suspended for breaking our Terms of Use (for example, sharing content or logins).
- For partial periods of validity, or because of problems with your own device or internet connection.
4. Cancellation
Purchases are one-time payments — there is no subscription or auto-renewal to cancel. If you do not want to use a series, you can request a refund under section 2.
5. How to request a refund
- Email shiva90154@gmail.com from your registered email, or mention your registered mobile number.
- Include the order ID or payment ID and the reason for the request.
- We reply within 2 working days.
Approved refunds are made to the original payment method (UPI, card, net banking or wallet) within 5–7 working days of approval. The exact time your bank takes to show the credit may vary. Access to the refunded product ends when the refund is approved.
6. Contact
[legal name to be added] · shiva90154@gmail.com · +91 90154 84696 · Monday to Saturday, 10:00 AM – 6:00 PM IST